By placing an order through our website you are making an offer to webbswalledgarden.com to purchase the goods outlined in your order.
We will require your name, e-mail, address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of your order. A contact number is required in order for us to get in touch if there is a problem with your order.
After placing your order we will provide you with confirmation that your order has been received. Our contract for the sale of our products will only exist once the order has been accepted, processed and delivered.
Please note that we would not be able to meet any obligations in the result of any of the following reasons.
- If an item is out of stock
- your payment is unauthorised
- If there is a pricing error
- If our delivery companies are temporarily to deliver due to exceptional conditions beyond our control i.e hazardous weather and accidents
If there is an issue with your order one of us will contact you by phone or by e-mail. Please check items when you receive the parcel, as faulty or damaged goods must be reported within 8 working days of receiving the parcel including where possible a photograph of the product and damage.
Webb’s reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort to keep your order details and payment secure we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Webb’s Walled Garden website.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or if you wish to return it, you must contact us within 8 working days of receiving the parcel, by e-mail at firstname.lastname@example.org
All items need to be returned within 30 days complete and in reasonable condition. Where possible we would ask that you return the items within the original packaging. This does not affect your statutory rights.
With the exception of faulty items and goods damaged in transit please note that we are not responsible for return postage and the cost associated with this. We recommend that you obtain a certificate of posting in case the parcel fails to reach us. Please call 0121 429 4445 during office hours and we will be able to advise you.
Webb’s Walled Garden Gift Shop
O. J Webb & Son
64, 65, 66 & 68 Three Shires Oak Road
Telephone – 0121 429 4445 (gift shop) 0121 429 2033 (accounts ask for Pauline Davis)